Terms and Conditions
Covers how we handle our services and how we fulfill your satisfaction
Last update: June 2025
By booking a service with us, you agree to the following terms and conditions. Please read them carefully.
Services Areas
We currently serve San Diego, California and surrounding areas. Service availability may vary based on location.
Including:
- Chula Vista
- La Jolla
- Del Mar
- Coronado
- Pacific Beach
- Downtown San Diego
- Mission Valley
- El Cajon
- La Mesa
- Encinitas
- Carlsbad
- Poway
Booking and Cancellations
Appointments can conveniently be scheduled online, by phone, or through text message, giving you flexibility and ease of access. To help us serve all clients efficiently, we ask for at least 24 hours’ notice for any cancellations or rescheduling.
This allows us to accommodate others who may be waiting for an appointment.
Please note that cancellations made less than 24 hours before the scheduled time may result in a $50 cancellation fee.
Access to Property
The client must ensure safe and legal access to the property at the scheduled time. If our team is unable to enter the property, a lockout fee of up to 100% of the scheduled service cost may apply.
This allows us to accommodate others who may be waiting for an appointment.
Please note that cancellations made less than 24 hours before the scheduled time may result in a $50 cancellation fee.
Payments
- Payments are due upon service completion unless otherwise agreed in writing.
- We accept Zelle and other approved payment methods.
- We do not accept credit cards.
- Unpaid invoices may be subject to late fees.
Satisfaction Guarantee
We stand behind our work. If you are not satisfied with your cleaning, please notify us within 24 hours. We will return to fix any issues at no additional cost.
Liability
We stand behind our work. If you are not satisfied with your cleaning, please notify us within 24 hours. We will return to fix any issues at no additional cost.
Pets
Please secure pets during the service window. We are pet-friendly, but safety comes first.
- An additional $25 fee applies if there are dogs on the property.
Recurring Services
Recurring services may be paused or rescheduled with advance notice. If a recurring service is skipped without notice, the next cleaning may be priced at a deep-cleaning rate.
Privacy
Your privacy is important to us. We do not share your personal information with third parties, except as required by law or to provide our services.
Need More Help?
Contact our customer service team at outsourcingserintegral@gmail.com